Call Centre Quality Assurers

Location:	Arcadia, Pretoria, Gauteng, South Africa
Job Type:	Contract
Posted:	26th Mar 2009
Closing Date:	1st Jan 2009
Posted By:	Tuscaloosa
Details:
Call Centre Quality Assurers Qualifications: Senior Certificate or equivalent qualification Call Centre/Client Services training Quality Management training Experience: ± 6-12 months Call Centre/Client Services experience 6 months Call Centre Training Experience Procedure and Processes writing Quality Assurance Knowledge: Call Centre Operations – Inbound and Outbound Call Centre Systems Compensation for Occupational Injuries and Diseases Act Batho Pele Principles Skills: Communication [verbal and written] Computer literacy Telephone etiquette Good command of the English language Sound organizational and interpersonal relations Able to work under pressure and unsupervised Document tracking Decision making Good spelling ability

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